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Trouble receiving email using Outlook Express

Useful Keyboard Shortcuts

Errors while checking your e-mail

Tech Tips

Problems with email

Are you having trouble receiving email using Outlook Express on dial-up—Does the send/receive process timeout or freeze on a certain message?

If you experience trouble, simply follow these instructions:

  • Open your Outlook Express
  • Left click on “Tools” located at the top of your Outlook Express Window
  • In the “Tools” drop down menu, left click on “Message Rules”
  • Another menu will open, click on “Mail…”
  • In menu “1) Select the Conditions for your rule:” please find “Where the message size is more then size” (Requires you to scroll down in menu)
  • Left click on the small empty box next to “Where the message size is more then size” (this will place a check mark in the box).
  • In menu “2) Select the Auctions for your rule:” please find “Delete it from server” (Requires you to scroll down menu)
  • Left click on the small empty box next to “Delete it from server” (this will place a check mark in the box).
  • In menu “3) Rule Description (click on an underlines value to edit it)” left click the size link
  • This will bring up a new window. In the box located in this window type “1000” (without quotation marks).
  • Left click “OK” on this window
  • In menu “4) Name of the rule:” please type in “Delete Large Emails” (without quotation marks).
  • Left click on the button that says “OK”
  • A new window will open. Please left click on the button that says “Apply Now…”
  • Another window will open. Again left click on the button that says “Apply Now”
  • Left click on the button that says “OK” on the new window
  • Then left click on the button that says “Close”

Then left click on the button that says “OK”
This process will cause all messages that are 1MB in size to automatically be deleted from the server preventing any messages from getting stuck or caught up while downloading them.

Useful Keyboard Shortcuts

Show Desktop - Hold the windows key (usually found between the ctrl and alt keys, older keyboards may not have this key) and hit the D key. This will hide all windows and show your desktop. This is very useful if you have lots of shortcuts on your desktop.

Switch windows - Hold the alt key, and then tap the tab key. As long as you hold the alt key, a small window will appear in the middle of your screen. You can continue to hit the tab key to choose which window you want to switch to. When you release the alt key, you will switch to the window that is selected. Also, you can hold alt and press tab, then release alt quickly, this will switch to the last used window. Once you get used to this keyboard shortcut, it will probably be one of your most often used shortcuts.

Windows Explorer - Hold the windows key and then hit E. This will launch Windows Explorer, where you can view the contents of your disk drives.

Address Bar - In both Internet Explorer and Mozilla Firefox, if you hold the alt key and then hit D, it will cause your cursor to jump to the Address Bar and highlight the current address. What makes this convenient is that you can then simply type over the address. For example, if I have http://www.google.com in my address bar, I can hit alt+D and then immediately type www.ebay.com without having to first remove the contents of the address bar.

Close the current window - Hold the alt key and then tap the F4 key. This will close the current window that you have open.

Errors while checking your e-mail
Nathan Anderson, Help Desk Technician

When checking your e-mail, if you receive an error message stating that the connection has timed out or it locks up while downloading your messages you can check to see if you have any e-mail messages larger than 1MB that could be causing the problem. Simply visit this Web site and click on the link on the left hand side that says Check Your E-mail .Enter your user name and password and it will show you all your e-mail messages Select all e-mail's you wish to delete and then empty the recycle bin. Wait for a period of 30 min and try and check your mail again.

 

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